Reviews about COACH LAHASKA - PENNS PURCHASE FACTORY OUTLET
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★ ☆ ☆ ☆ ☆
January 20, 2020, by Leslie Elder
Not surprised to see so many bad reviews. I sat in line for 20 minutes behind one customer as the manager did not offer the associate help. Not one employee acknowledged the time that was passing as they continued with their busy work rather than helping customers. Once it was my turn, I explained I wanted to do a repair on a bag that I got in late December/ early January. The straps have already worn through. Because it was an exchanged item for a gift, the female manager told me that she would not help me and that I would have to pay for the repairs. This is in spite having a policy of free repairs under a year. She was able to verify that the purse had been released in September and did qualify. It is clear to me that this manager is more interested in telling customers no rather than providing quality products and services. Coach is a waste of money and their employees are not trained well.
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★ ☆ ☆ ☆ ☆
May 30, 2019, by Kim Shaw
Nice store, sells purses for $400. Please apply some of your income into updating your website. Drove 40 minutes to lahaska store only to find they closed an hour earlier than the website says.